Frequently asked questions

Returns and Exchange

Can I exchange my shoes for a different size?

Yes! If you ordered the wrong size, you can request an exchange within 48 hours of receiving your order. Exchanges are currently available only within the UAE and KSA.
What are the conditions for an exchange?

To be eligible for an exchange, your item must:

  • Be unused
  • Be in its original condition with all tags and packaging
Do you accept returns?

We accept returns only if the item is damaged or defective. If approved, a full refund will be issued to your original payment method.
How do I request an exchange or return?

Simply contact us at info@nsb-international.com within 48 hours of receiving your order. We’ll guide you through the next steps.
What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, reach out to us right away — we’ll make it right.

Shipping and Delivery

Where do you ship?

We ship across the GCC and Europe

How long does delivery take?

Within the UAE: Orders are shipped within 2 business days. For Dubai, we offer Next Day Delivery.
Is shipping free?

Yes, we offer free express shipping worldwide — no minimum spend required
Will I be charged customs or import duties?

All our orders are Duty Paid, so our customers can shop with ease.
How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor delivery status in real time
Need More Help?

We’re here for you. For any questions about your order, exchanges, or shipping, feel free to contact us at info@nsb-international.com — we’re happy to help.