Frequently asked questions

Returns and Exchange

Can I exchange my shoes for a different size?

Yes! If you ordered the wrong size, you can request an exchange within 48 hours of receiving your order. Exchanges are currently available only within the UAE and KSA.
What are the conditions for an exchange?

To be eligible for an exchange, your item must:

  • Be unused
  • Be in its original condition with all tags and packaging
Do you accept returns?

Returns accepted only in the UAE within 5 days of order receipt. Product must be unused in perfect condition with labels and packaging. Full refund issued to original payment method after inspection.
How do I request an exchange or return?

Simply contact us at customercare@nsb-international.com within 48 hours of receiving your order. We’ll guide you through the next steps.
What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, reach out to us right away — we’ll make it right.

Shipping and Delivery

Where do you ship?

We ship across the GCC and Europe

How long does delivery take?

Within the UAE: Orders are shipped within 2 business days. For Dubai, we offer Next Day Delivery.

International Shipping: Orders are processed within 2 Days and shipped within 5 Days
Is shipping free?

Yes, we offer free express shipping worldwide — no minimum spend required
Will I be charged customs or import duties?

International orders may be subject to import taxes, customs duties, or local fees upon arrival. These charges vary by country and are the responsibility of the customer.
How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor delivery status in real time
Need More Help?

We’re here for you. For any questions about your order, exchanges, or shipping, feel free to contact us at customercare@nsb-international.com — we’re happy to help.