سياسة الاسترداد

EXCHANGES FOR INCORRECT SIZES

If you ordered the wrong size, you can request an exchange within 48 hours of receiving your order valid only in the UAE and KSA. Free exchange policy is only valid within the UAE, shipping fee will be applied for KSA. 

EXCHANGE CONDITIONS

To be eligible for an exchange, the item must:

• Be unworn, unused, and in its original condition
• Include all original tags and packaging
  

RETURNS POLICY

Returns are accepted within 5 days of delivery in the UAE, Any such issue must be reported within 48 hours of receiving the product.

Once we receive the returned item, it will be inspected. If it meets the return criteria, a refund will be processed. To qualify for a return:

• The item must include original tags and packaging
• Be unworn, unused, and in its original condition

This returns policy is valid only within the UAE.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If the item is damaged, defective, or not what you ordered, contact us immediately so we can make it right.

HOW TO REQUEST AN EXCHANGE OR RETURN

To start a request, please contact us at: customercare@nsb-international.com

QUESTIONS?

For any questions about exchanges or returns, feel free to reach out to us via email.